Customer Experience Assessments
- Customer service evaluations
- Customer journey analysis
- Mystery shopping programs
- Guest experience audits
- Customer satisfaction surveys and improvement strategies
- Service recovery evaluation
Operational excellence and customer experience consulting
Where people, performance, and customer experience align
We help organizations strengthen culture, develop leaders, improve operational performance, and elevate customer experiences through assessments, coaching, training, and strategic consulting.
Business services
Four ways we help organizations perform at their best
Through comprehensive assessments, audits, mystery shopping, leadership coaching, process improvement, and customized action plans, we help organizations identify service gaps, strengthen workplace culture, and realign teams with their mission, vision, and strategic objectives.
Operational Excellence and Performance Improvement
- Operational efficiency assessments
- Workflow analysis and optimization
- Productivity improvement initiatives
- Process improvement consulting
- KPI development and performance measurement
- Continuous improvement programs
Facility and Environment Reviews
- Cleanliness and appearance audits
- Facility standards assessments
- Safety and compliance inspections
- Workplace environment evaluations
Workforce Performance and Training
- Employee performance assessments
- Leadership effectiveness reviews
- Employee engagement surveys and analysis
- Customer service training programs
- Coaching and development solutions
Why us
Why Phoenix Red Diamond?
Like a rare red diamond, exceptional organizations are built through intentional refinement. We help organizations uncover their strengths, align people with purpose, and transform potential into sustainable performance, engagement, and growth.
Signature package
Operational Excellence Assessment
A complete, outside-in look at how your organization serves customers, runs day to day, and supports its people, with a clear plan to improve.
- Customer service evaluation
- Facility cleanliness and appearance audit
- Employee engagement observations
- Workflow and process review
- Competitor benchmarking
- Executive summary report
- Strategic improvement recommendations
- Follow-up coaching session
How we work
Turning customer feedback into operational excellence
- AssessEvaluations, audits, mystery shopping, and customer and employee surveys.
- AnalyzeClear findings, benchmarks, and the patterns behind the numbers.
- PlanA customized action plan with priorities, owners, and KPIs.
- ImproveTraining, coaching, and follow-up to make the gains last.
Industries we serve
- Healthcare clinics
- Retail stores
- Restaurants
- Hotels
- Fitness centers
- Senior living communities
- Government and public service organizations
Red Diamond Customer Care
Earn the Red Diamond
A diamond is rare, lasting, and earned under pressure. So is great customer care. The Red Diamond tells your customers that your care has been measured, and that it shines.
- 1Assess your customer care
Customer surveys, service evaluations, and mystery shopping visits.
- 2Review the results
We measure your results against the Red Diamond Customer Care standard and share what's working and what to strengthen.
- 3Earn your Red Diamond
Organizations that meet the standard earn the Red Diamond to display on their website, storefront, and marketing.
- 4Keep it shining
Renew each year with a new assessment to keep your Red Diamond current.
Training for your teams
A training catalog that grows with you
Customer service, leadership, and wellbeing training for your organization, on site or online. New trainings are added to the catalog as they become available.
Improving experiences. Optimizing performance.
Tell us what you're working toward, and we'll recommend the right assessment, training, and coaching for your organization.